Your entire digital supply chain in one dashboard
Ikara streamlines your compliance & governance requirements into a single source, ensuring that your performance, security, and contract obligations are met.
Simplifying your IT & OT service delivery
For almost a decade, Ikara has partnered with enterprise organisations, service providers and governments to link existing supplier commercial agreements and monitor each supplier’s current state of compliance.
Due to regulations, governments and organisations must align operational service delivery to industry compliance standards.
Contracting service partners via back-to-back service warranties must be adequately monitored throughout the life of the service contract.
A service provider or supplier may not be regulated, but it becomes contractually bound by your compliance obligations due to regulatory requirements, thus making you liable and accountable.
The operational overhead of maintaining and reporting compliance with these obligations can be complex and costly. It is often a manual task set that is time-consuming and hard to scale.
That’s where Ikara comes in.
Our platform links your existing IT supplier commercial agreements and monitors each supplier’s current state of compliance across your entire IT supply chain.
Your automated compliance can be audited in real-time via your dashboard.
Your strategic partner for IT governance & compliance
Our solutions connect seamlessly to your data sources, effortlessly removing the need for specialised integration resources.
Service Performance Monitoring
Security
Compliance
Compliance API as a Service
End-to-end integration & compliance monitoring
Running your organisation means connecting increasingly complicated systems, cloud-based services, interfaces, and integrations.
To avoid security faults, system failures and meet legal compliance and governance standards, our platform provides transparent, actionable visibility into your digital service providers and the entire view of your system’s performance.
Compatible integration with your existing IT infrastructure
Our platform is customised to your requirements. We help you ensure that your service management remains consistent and compliant with industry standards, including the ACSC Essential Eight, SOCI, and CPS 230.
Automated monitoring metrics
From your dashboard, you and your team can view business process transaction times, asset utilisation, and compliance with global security and business effectiveness standards in real-time.
This creates accountability between customers and service providers, all on a single dashboard.
Real-time service compliance & performance
Ensure your suppliers comply with the performance and security standards outlined in your contracts in real-time.
We link your existing commercial agreements with technical performance criteria to monitor service quality and compliance with industry standards.
Audit-ready data & compliance
With our platform, you are audit-ready in real-time for your entire digital supply chain.
From your dashboard, you can easily access the data and information you need to demonstrate compliance.
Measurable governance frameworks
Apply your governance frameworks to all your contractual relationships using data insights from our platform to correct value leakage and manage risk.
Ensure that your organisational requirements are met across your digital supply chain.
Reduced risk & simplified operational reporting
Ikara gives you reporting cohesion and provides a simplified contracting process with suppliers.
From a single dashboard, customers and suppliers can quickly ensure compliance and performance standards are being met.
Our proven governance & compliance solutions
Real-Time Security Compliance Management for a Government Agency
Transforming Salesforce SLA Management & Reducing Operational Costs for Retail
$26M in IT Infrastructure Savings through Service Compliance & Proactive Management
Enhancing Safety & Efficiency in Underground Robotic Mining Operations
Frequently asked questions
What is Supplier Service Compliance?
Supplier Service Compliance ensures that suppliers protect privacy, secure data, and meet performance standards over the contract’s life. It links commercial agreements with technical performance criteria, ensuring suppliers maintain service quality and compliance with industry standards.
Why is Supplier Service Compliance needed?
As organisations rely more on global supply chains, ensuring supplier compliance with security and quality standards is crucial. Service Compliance links operational governance and contract metrics, reducing costs, enhancing quality, and improving collaboration with suppliers.
How is Supplier Service Compliance measured?
Service Compliance measures include business process transaction times, asset utilisation, and compliance with global standards. It involves specific metrics for security and business effectiveness, ensuring clear expectations and accountability between customers and service providers.
How do I start?
Engage procurement to include objective service measurements in contracts. Define security standards and compliance reporting. Use Ikara’s dashboards to onboard new suppliers and integrate compliance data. Involve security teams to align new services with organisational standards and integrate compliance reporting with IT ticketing systems.
Why should I measure performance?
Measuring performance helps identify areas for improvement, ensures service quality, and aligns operations with business goals. It provides data-driven insights to enhance efficiency and effectiveness.
How do I achieve automation in compliance?
Implement an automated platform like Ikara to continuously monitor compliance metrics, integrate data sources, and use dashboards for real-time compliance reporting. Automation reduces manual effort and ensures consistent adherence to standards.
How do I technically measure compliance?
Ensure your vendor’s APIs align with your security and compliance requirements. Use Ikara to verify API functionality, monitor performance, and ensure the vendor meets your technical standards.
How do I drive continuous improvement in the business through baselining?
Baseline current performance metrics to set benchmarks. Use these benchmarks to identify trends, set improvement goals, and measure progress over time, driving ongoing enhancements in service quality and efficiency.
How do I improve my relationships with suppliers?
Establish clear performance and compliance metrics in contracts. Use objective data to monitor and report on these metrics, fostering transparency and accountability, which builds trust and collaboration with suppliers.
ACHIEVE EXCELLENCE IN SERVICE GOVERNANCE
Transform your compliance strategy
See how our integrated platform ensure seamless compliance and robust service governance, enabling your team to focus on what truly matters.
