fbpx

Automate IT service & security delivery to industry standards

Ensure that IT service contracts reflect compliance requirements

Real time visibility of your current state posture of compliance

ACSC Essential Eight
NIST
ISO 27001
APRA CPS 230
Security Legislation Bill 2022

Ikara helps you achieve oversight of complex digital supply chain governance​

Service Performance Monitoring​

Integrate and monitor performance and quality objectives across internal teams, suppliers and their contracts.

Security Compliance

Real-time visibility across end to end, multi-vendor operating environments integrated to your security standards​.

Compliance API as a Service

Continuously track supplier contract performance to ensure suppliers meet quality and risk obligations via specific API queries​.

Cisco
ThousandEyes
App Dynamics
Service Now
Microsoft
Extra Hop
Tenable
Fortinet
Ovoc
Viptela
Cisco
ThousandEyes
App Dynamics
Service Now
Microsoft
Extra Hop
Tenable
Fortinet
Ovoc
Viptela

We seamlessly connect to any relevant data source, effortlessly removing the need for specialised integration resources.

Govern Complex IT Supply Chain dependencies​

Analysts predicted that by 2025, 45% of global organisations
will be impacted in some way by a supply chain attack.​

IT Service delivery is dependent on complex supply chains, where security and quality interdependencies are often opaque.​

Because boards and authorities must ensure that there are adequate controls in place to achieve operational resilience, particularly in regulated industries, it is a requirement to engage IT suppliers with commercial arrangements which are accurately monitored throughout the life of the services agreement for compliance.

Ikara’s SaaS platform links the commercial agreements that you hold with your IT suppliers and monitors the current state compliance of each supplier, across your entire IT supply chain in real time.​

Align supplier relationships with business objectives

An ad-hoc approach to handling outsourced IT services can lead to new areas of cyber risk exposure, value leakage and significant project delivery issues.

​​

Government departments and enterprise organisations are likely to engage specialist suppliers for each service pillar; often these services are procured and not monitored. This creates a lack of operational awareness of responsible ownership for each element of critical service delivery. ​

Ikara solves these issues by linking commercial agreements to the real time monitoring of suppliers and their IT service delivery compliance.​​

Ikara brings cohesion to the operational reporting and contracting process with suppliers, thereby reducing risk and operational reporting overhead and complexity.​​

Ikara provides the frameworks for contractually governing relationships and ensures data insights in real-time, correcting value leakage and managing risk.

ACHIEVE EXCELLENCE IN SERVICE GOVERNANCE

Transform Your Compliance Strategy

See how our integrated platform ensure seamless compliance and robust service governance, enabling your team to focus on what truly matters.

Regulatory & Policy Updates

Navigating New Regulations and Policy Shifts

Cisco Partner Winner 2023

Cisco ANZ Partner Innovation Challenge

We are excited to share that Ikara has been recognised by Cisco as the Most Innovative APJC Partner of the Year for 2023. This award underscores the significance of service compliance imperatives throughout the Asia Pacific, Japan, and China regions.

Ikara’s platform integrates seamlessly with Cisco’s Full Stack Observability to enable operational service compliance in alignment with global standards, enhancing performance and security for customers, partners, and vendors alike.

Frequently Asked Questions

What is Supplier Service Compliance?

Supplier Service Compliance ensures that suppliers protect privacy, secure data, and meet performance standards over the contract’s life. It links commercial agreements with technical performance criteria, ensuring suppliers maintain service quality and compliance with industry standards.

Why is Supplier Service Compliance needed?

As organisations rely more on global supply chains, ensuring supplier compliance with security and quality standards is crucial. Service Compliance links operational governance and contract metrics, reducing costs, enhancing quality, and improving collaboration with suppliers.

How is Supplier Service Compliance measured?

Service Compliance measures include business process transaction times, asset utilisation, and compliance with global standards. It involves specific metrics for security and business effectiveness, ensuring clear expectations and accountability between customers and service providers.

How do I start?

Engage procurement to include objective service measurements in contracts. Define security standards and compliance reporting. Use Ikara’s dashboards to onboard new suppliers and integrate compliance data. Involve security teams to align new services with organisational standards and integrate compliance reporting with IT ticketing systems.

Why should I measure performance?

Measuring performance helps identify areas for improvement, ensures service quality, and aligns operations with business goals. It provides data-driven insights to enhance efficiency and effectiveness.

How do I achieve automation in compliance?

Implement an automated platform like Ikara to continuously monitor compliance metrics, integrate data sources, and use dashboards for real-time compliance reporting. Automation reduces manual effort and ensures consistent adherence to standards.

How do I technically measure compliance?

Ensure your vendor’s APIs align with your security and compliance requirements. Use Ikara to verify API functionality, monitor performance, and ensure the vendor meets your technical standards.

How do I drive continuous improvement in the business through baselining?

Baseline current performance metrics to set benchmarks. Use these benchmarks to identify trends, set improvement goals, and measure progress over time, driving ongoing enhancements in service quality and efficiency.

How do I improve my relationships with suppliers?

Establish clear performance and compliance metrics in contracts. Use objective data to monitor and report on these metrics, fostering transparency and accountability, which builds trust and collaboration with suppliers.