PERFORMANCE SOLUTION
Service Performance Monitoring
Advancing ICT Operations with Collaborative
Compliance and Monitoring Solutions
Streamline Operations and Enhance Compliance through Transparent Monitoring
In the intricate web of ICT operations, pinpointing the source of performance or compliance issues often becomes a costly and frustrating endeavor for both customers and service providers. Ikara’s Service Performance Monitoring offers a revolutionary solution by synchronising the views of both parties, ensuring they are aligned with the agreed service quality and compliance objectives. This not only speeds up problem resolution but also optimises the operational costs and enhances service delivery.
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Challenges in Traditional ICT Service Delivery
Traditional ICT reporting tools, despite their advances, frequently leave operational teams in the dark about which service provider to hold accountable when issues arise. This disconnect not only escalates operational costs but also prolongs issue resolution times, as service providers are unjustly burdened with addressing complaints outside their remit. The lack of unified reporting dashboards exacerbates communication gaps, further delaying crucial root cause analysis and remediation.
Ikara’s Innovative Approach
Ikara transforms this fragmented landscape by implementing a unified service monitoring framework that integrates auditable data events from leading global monitoring platforms. This approach provides a cohesive view that is focused on the service quality and compliance benchmarks outlined in service agreements. By aligning the monitoring dashboards between customers and providers, Ikara facilitates a smoother and more efficient issue resolution process, ensuring both parties are on the same page.
Beyond Uptime: Measuring What Truly Matters
While traditional service contracts have heavily relied on uptime metrics like 99.999% availability, Ikara recognises that true service quality encompasses more than just high availability. It involves understanding and meeting the actual service demands of users, who require predictable and scalable service performance. Through the Ikara Service Compliance platform, procurement and IT operations teams can negotiate and monitor service agreements that truly reflect the operational quality needed throughout the lifecycle of a contract.
Comprehensive Service Quality and Security Monitoring
As service expectations and cyber threats evolve, monitoring third-party risks has become crucial at the board level, impacting governance across sectors. Ikara addresses these concerns by not only ensuring adherence to security compliance but also by evaluating business efficiency and service quality metrics such as transaction times and other critical service functions. These metrics are embedded into supplier contracts, enabling a comprehensive assessment of service performance and compliance.
By leveraging Ikara’s Service Performance Monitoring, organisations can transform their service delivery approach, reduce operational friction, and achieve a higher standard of service quality and compliance, tailored to their specific needs.