An industrial leader needed SAP performance to support global productivity at scale
The client operated at massive scale, where small operational improvements could translate into multi-million dollar savings. Its global CIO wanted to build a culture of service compliance inside IT operations, protect competitive advantage, and connect SAP performance directly to measurable business outcomes.
SAP service quality was being constrained by cost pressure, silos, and unclear ownership
High infrastructure cost
Operational spend on IT infrastructure needed to be reduced without compromising SAP performance or business continuity.
Siloed IT operations
Internal teams worked in separate lanes, making the organisation dependent on users to detect and report failures.
Inconsistent transaction times
Global SAP transactions could take up to 1 minute 30 seconds, frustrating users and weakening confidence in IT delivery.
Strained provider relationships
Internal teams, service providers, and SaaS providers lacked clear accountability for service quality and application experience.
Ikara made SAP service compliance measurable, contractual, and operational
Reduce infrastructure cost
Benchmark service compliance KPIs and align them to capacity management so infrastructure consolidation could happen with control.
Stabilise SAP performance
Use SAP service compliance baselines to reduce transaction times from 1 minute 30 seconds to a consistent 15 seconds globally.
Align supply contracts
Connect global supply contracts to back-to-back service compliance objectives and application experience warranties.
Remove operational silos
Establish a known good state in Ikara so teams could see deviations early and reduce reliance on user-reported failures.
Re-architect with confidence
Support the move from on-premises SAP to Microsoft Azure while keeping KPI management and service baselines intact.
Improve capacity planning
Use historical service data to set baseline values, trigger condition-based alerts, and support reliability engineering goals.
The client reduced cost while improving global SAP performance and accountability
Ikara helped the organisation consolidate infrastructure, improve transaction performance, and create service standards that aligned internal teams and providers around measurable outcomes.
USD 26M infrastructure savings
Service compliance KPIs supported a 30 percent reduction in operational infrastructure spend.
15 second SAP transactions
Global SAP transaction times improved from up to 1 minute 30 seconds to a consistent 15 seconds.
Clearer service accountability
Service providers and internal teams became aligned through shared baselines, warranties, and compliance objectives.
Service compliance turned SAP operations into a source of cost control and operational excellence
By embedding Ikara into the operating model, the client improved service assurance, strengthened capacity planning, reduced cost, and created a high-performance SAP environment that supported global productivity.
Make SAP service quality provable.
See how Ikara can connect critical platform performance to service compliance and business value.
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