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Insights

Metrics that deliver customer value and save your job

In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue.In the article Keep Your Job After a Cyberattack by Gartner...

Ikara CX Situation Report

The COVID-19 pandemic continues to change the world as we know it. As we quickly move towards the end of Q1, most of us realise we are all living in a critical moment in human history, but few may be aware of how the changes brought about by Covid-19 are impacting...
We rebranded!

We rebranded!

We are excited to announce the launch of our rebrand. Ikara’s new logo and visual identity are inspired by our core values and the spirit of being a pioneer in the service assurance industry. Our new brand is the articulation of our ever-evolving mission to align...

Ikara CX Situation Report

Ikara CX Situation Report

The COVID-19 pandemic continues to change the world as we know it. As we quickly move towards the end of Q1, most of us realise we are all living in a critical moment in human history, but few may be aware of how the changes brought about by Covid-19 are impacting...

Metrics that deliver customer value and save your job

Metrics that deliver customer value and save your job

In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue.In the article Keep Your Job After a Cyberattack by Gartner...

Continuous Improvement – Optimise Resources

Continuous Improvement – Optimise Resources

Develop sustainable competitive advantage by automating business processes and customer experiences.Customer organisations must drive profits and sustainable shared social outcomes. This mode of business operations (doing more with less) is here to stay. Rapid, social...

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Governance & Reporting – Simplified Technical Insights

Governance & Reporting – Simplified Technical Insights

Unify data sources across service ecologies for digital governance and operational business reporting.Ikara simplifies insights into service delivery, digital experience and compliance supply chain. Data intelligence is linked directly to service obligations, goals...

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Compliance and Performance Standards – Risk Management

Compliance and Performance Standards – Risk Management

Accelerate service performance and standards conformance. Proof of data governance and regulatory compliance obligations are increasingly being imposed on boards and leadership teams by governments and customers. For the C Level, it’s critical that you can access...

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Because we know what good looks like!

Case Studies

PanAust IT team partnered with Ikara to define business processes

PanAust IT team partnered with Ikara to define business processes

Overview   With over 3,400 staff across five countries, team productivity and connectivity are key to PanAust success. The PanAust IT team partnered with Ikara to define business processes that impact on internal users and identify the associated technology and...

Global mining giant cuts through cloud complexity

Global mining giant cuts through cloud complexity

Overview In recent years due to declining ore grades, scarcity of natural resources and the difficulty of obtaining licenses, Mining operations have faced increasing challenges. To deliver much-needed productivity gains, technology such as artificial intelligence...