Insights
We rebranded!
We are excited to announce the launch of our rebrand. Ikara’s new logo and visual identity are inspired by our core values and the spirit of being a pioneer in the service assurance industry. Our new brand is the articulation of our ever-evolving mission to align...
Ikara CX Situation Report
The COVID-19 pandemic continues to change the world as we know it. As we quickly move towards the end of Q1, most of us realise we are all living in a critical moment in human history, but few may be aware of how the changes brought about by Covid-19 are impacting...
Metrics that deliver customer value and save your job
In July 2019, research and consultancy firm Gartner published a list of “8 reasons why more CEOs will be fired over cybersecurity breaches — and how to prevent it”. It’s a funny headline, but a serious issue.In the article Keep Your Job After a Cyberattack by Gartner...
Increase Efficiency & Reduce Costs – Drive Simplification
Save money and time by establishing quality standards and then alerting vendors on breaches.Use Case: Supplier effectiveness Ikara Service Standards detected degraded (IE non-compliant with CX standards) user experience in applications, correlated to detect...
Proactive Monitoring – Efficiency empowered by clear communication
Mitigate customer dissatisfaction before it happens by creating proactive service communications.Proactive communications is a customer relationship lifecycle strategy used by Ikara clients to increase their customer loyalty. Ikara helps our clients create proactive...
Empower & Align Business Objectives – Harmonise teams with the high pace of change
Increase your overall performance across the entire organisation.Many customers and service providers have difficulty in achieving seamless communication day to day. This makes teams on both sides of the fence have to work harder to deliver service experiences that...
Benchmarking Service Standards – True understanding of what good looks like
Revolutionise your service delivery strategy and automate your compliance management.Ikara’s customers have replaced swivel chair of reactive support and governance by using the platform to automatically detect events which are breaches of their organisations...
Continuous Improvement – Optimise Resources
Develop sustainable competitive advantage by automating business processes and customer experiences.Customer organisations must drive profits and sustainable shared social outcomes. This mode of business operations (doing more with less) is here to stay. Rapid, social...
Governance & Reporting – Simplified Technical Insights
Unify data sources across service ecologies for digital governance and operational business reporting.Ikara simplifies insights into service delivery, digital experience and compliance supply chain. Data intelligence is linked directly to service obligations, goals...
Infrastructure & Systems Transparency – Efficiency empowered by clear communication
Simplify service delivery with unique visuals into experiences, compliance and workflows.Simplify your digital service delivery with holistic visibility that extends into monitoring experiences, compliance and workflows. Ikara benchmarks millions of transactions and...
Compliance and Performance Standards – Risk Management
Accelerate service performance and standards conformance. Proof of data governance and regulatory compliance obligations are increasingly being imposed on boards and leadership teams by governments and customers. For the C Level, it’s critical that you can access...
Because we know what good looks like!
Case Studies
PanAust IT team partnered with Ikara to define business processes
Overview With over 3,400 staff across five countries, team productivity and connectivity are key to PanAust success. The PanAust IT team partnered with Ikara to define business processes that impact on internal users and identify the associated technology and...
Global mining giant cuts through cloud complexity
Overview In recent years due to declining ore grades, scarcity of natural resources and the difficulty of obtaining licenses, Mining operations have faced increasing challenges. To deliver much-needed productivity gains, technology such as artificial intelligence...